Frequently Asked Questions
Orlando Shakes offers a wide array of discounts. Discount policies are subject to change and may depend upon availability of tickets. Only one discount or promotion per ticket. Some restrictions of proof-of-age may be required. Valid only on Signature Series performances.
$25 Under 35 Night: Patrons under 35 years old can purchase $25 tickets for select performances. Call the Box Office at (407) 447-1700 ext. 1 or purchase online with code word: 25UNDER35
Senior Matinees: Senior matinees are convenient Wednesday afternoon performances that provide anyone with an affordable way to participate in live theater. Hearing enhancement devices and wheelchair and walker accessible seating is available. Senior matinee tickets cost up to 50% off regular ticket prices and are not age-restricted.
Advance Student Discount: For tickets purchased in advance, we offer a $10 discount for students. Tickets are held at the Box Office until a valid student ID is presented for each discounted ticket.
Military Discount: We offer a $10 discount for all active and retired military, National Guard, or Reservists and their spouses. A valid military ID will need to be presented when the tickets are picked up.
Student Rush: We offer $12* student rush tickets thirty (30) minutes prior to each regular performance with a valid student ID. These tickets are based on availability, and seating is at the discretion of the Box Office. If you are attending with other people, we cannot typically place everyone in the same area unless all tickets are purchased at the same time. *Price valid for all Signature Series productions in our 27th Season except for Monty Python's Spamalot and Peter and the Starcatcher. Student rush tickets for Monty Python's Spamalot and Peter and the Starcatcher are $22 (subject to availability).
Standby: Standby tickets are available for some sold-out performances on the day of the show, in person, starting 90 minutes prior to showtime. Patrons will be seated in the order of ticket purchase, in unused seats. Standing Room tickets are non-refundable.
We can help you plan an exciting outing for your organization, club, family, etc! Groups of 10 or more save up to 20% on tickets. Click here for more information on how to book a group sale!
Season Ticket Holders: Enjoy free unlimited ticket exchanges that allow you to reschedule your tickets for another performance of the same show up to 24 hours in advance of your scheduled date. To exchange your tickets visit the Box Office in person during ticket office hours, email email@example.com, or call (407) 447-1700 ext 1
Non-Season Ticket Holders: We do not offer refunds once tickets have been purchased. Additionally, we cannot offer exchanges after a performance has taken place. If you need to exchange your tickets, you will need to contact the Box Office 24 hours prior to the performance. There is a $3 exchange fee per ticket for Signature Series single tickets ($1 per ticket for Children’s Series single tickets).
If you lose your tickets or forget to bring them with you to the Theater, contact the Box Office at (407) 447-1700 ext 1 and we will replace them.
Where do I get my tickets?
Tickets purchased online are available for pick-up one (1) hour prior to the performance at the Will Call window of the Box Office. The Box Office is located directly to the left inside the main doors of the Lowndes Shakespeare Center. Tickets may also be picked-up during normal business hours by stopping by the Box Office. We do not mail tickets that were purchased online.
Does my young child need a ticket for the show?
Children under the age of five are not admitted to our Signature Series performances. For our Children's Series performances, children two years of age and younger are welcome to sit on laps for the entirety of the performance. Children three and older must have a ticket.
I forgot that I had tickets to a performance. Can I exchange them for another performance?
We do not offer refunds once tickets have been purchased. Additionally, we cannot offer exchanges after a performance has taken place. If you need to exchange your tickets, you will need to contact the Box Office 24 hours prior to the performance. There is a $3 exchange fee per ticket for Signature Series single tickets ($1 per ticket for Children’s Series single tickets).
How do I change my address or email address?
To change your contact information please call the Box Office at (407) 447-1700 or email firstname.lastname@example.org.
Subscriptions & Season Ticket Packages
Can I purchase a subscription online?
Due to the fact that our productions take place in two different theaters, we cannot offer subscriptions online at this time. To purchase a subscription, please contact the Box Office at (407) 447-1700.
Why can't I redeem my CYO Season Ticket Package online?
At this time our software provider does not provide this feature online. We hope to have that functionality in a future update of the online sales site. In the meantime, please contact the Box Office at (407) 447-1700 in order to select performances for your Choose Your Own 3 or 5 pass.
Can I purchase a subscription for someone else?
In order to purchase a subscription or season ticket package as a gift, please contact the Box Office at (407) 447-1700. We will need to place the order in the name of the person receiving the gift.
When will I get my season tickets?
7-Show Subscription tickets are mailed in late August, a few weeks before the first show of the season opens. CYO Season Tickets can be mailed upon request but are generally held at Will Call and picked up prior to performances.
Can I get extra tickets near my season seats?
This is entirely possible though we cannot guarantee it. If we do not have seats available next to your regular seats on your regular date, we can look at exchanging your tickets for another date or location in order to accommodate the whole group.
Is there a discount for students?
For tickets purchased in advance, we offer a $10 discount for students. A valid student ID will need to be presented when the tickets are picked up. We also offer reduced student rush tickets thirty (30) minutes prior to each regular performance (see Student Rush under Special Ticketing Options).
Is there a discount for seniors?
We do not offer a discount to regular performances for seniors. However, we do offer Senior Matinee performances on specific Wednesdays at 2:00 pm during each production. These performances are open to the public (no age requirement) and tickets are reduced up to 50% off single ticket prices.
Is there a discount for military?
We offer a $10 discount for active/retired military, National Guard, and Reservists. A valid military ID will need to be presented when the tickets are picked up.
Why can't I receive the discount that I heard about online?
The only discounts that can be used online are "code word" discounts. These discounts will include a special code word to be entered in the Coupon field during your purchase. For any other discounts, please contact the Box Office at (407) 447-1700.
Why won't it let me purchase more than nine tickets online?
For most productions, there is a discount when purchasing 10 or more tickets. To find out more information about discounts available, please contact our Box Office at (407) 447-1700 or email@example.com.
I keep getting an error message stating "Can't Find # Best Seats Together." Why is that?
Although we may have the selected number of seats available to the performance, we do not necessarily have them in close proximity to each other. As a performance becomes close to selling out, only single seats may be available. Please call the Box Office at (407) 447-1700 for assistance with purchasing tickets.
Is using my credit card to make payment secure?
We employ the use of an SSL certificate to encrypt network traffic through our online sales site. This is noted by the https:// designation at the beginning of the web address in your browser. You can also verify by clicking on the Go Daddy logo at the bottom of the checkout form.
How will my credit card be protected if I leave it on file?
All credit card information retained on file is encrypted on our server. Box Office employees only have access to the last four digits of any credit cards retained on file. We also have a quarterly security audit done on our network as a requirement by our credit card processor.
I did not receive a confirmation email after I completed my purchase. How do I know the order completed?
If you did not receive a confirmation email, you can login to your online sales account using the email address and password you established to verify your order. Once logged in, click on the "Home" button and at the bottom of the page click on the "Tickets for Upcoming Performances" button.
Also, please confirm that the email address on your account is correct as that is typically why the email is not received. If you have spam control enabled that blocks unapproved email addresses, please add firstname.lastname@example.org to your approved list.
I want to purchase tickets for a friend. How do I do that?
There are two ways to purchase tickets for a friend. The first is to purchase the tickets and then let the Box Office know that you would like to "gift" the tickets to someone else. The Box Office will hold them in the name of the gifted party. The second option is to purchase a Gift Admission which is available either through the Box Office or online. A Gift Admission can be used by the gifted party to attend any performance in our Signature or Children’s series.
What do I need to bring with me to pick up my tickets?
For tickets picked-up at the Will Call window we only need the name of the person that the tickets were purchased under. Bringing a printout of the confirmation sheet received after an online purchase can also be helpful, but is not necessary.
Why can't I print my tickets at home?
Unfortunately we do not own the electronic handheld scanners needed to allow patrons to print tickets at home. The devices are very expensive and we would need four (4) of them in order to accommodate this functionality. If you are interested in making a donation to OST to cover the costs for these devices, please contact our Development Office at email@example.com.
Is your facility ADA accessible?
Our parking lot contains five (5) handicapped parking spaces near the Orlando Museum of Art. There is a wheelchair accessible ramp into our building and in our split-level lobby. We hold seating for each performance for wheelchair accessibility per ADA requirements. This seating is either at floor level or accessible via an elevator. There are three (3) companion seats with each accessible seat. For special seating needs, please contact the Box Office at (407) 447-1700 before you purchase.
I would like special seating as I use a walker or a wheelchair. How do I purchase that online?
When selecting a seating section, use the drop-down menu to select Accessible Seating.
What time should I arrive?
We typically recommend that patrons arrive thirty (30) minutes prior to the performance to allow for parking. Parking is available in front of our building in a lot owned by the City of Orlando. We do share the parking lot with the Orlando Museum of Art, and as both organizations have active schedules, parking can often be difficult. For patrons whose email addresses are on file, we send a reminder email for each performance forty-eight (48) hours in advance which includes any known parking issues.
Where should I park?
Limited free parking is available in front of the Lowndes Shakespeare Center on a first come, first serve basis. Additional parking may be available at the Orlando Repertory Theatre, along Mills Avenue, and in various paid garages within walking distance.
What if I arrive after a performance has started?
Tickets are null and void after a performance begins and may be resold if you are not present at the performance start time. Any possible late seating is at the discretion of the House Manager.
Is there a dress code?
We do not have a dress code for the Theater. Recommended dress is business casual.
Can I bring my camera?
The taking of photographs or the use of any recording devices during a performance is strictly prohibited by law.
Is there a lost and found at the theater?
Yes. If you misplace an item at the Theater, feel free to call (407) 447-1700 and inquire if it has been found. Found items are kept at the Theater for 2-3 weeks.